Booking Conditions

If your prefered or your alternative date are available, the booking of your tour is legally binding without further notice by the memorial. A confirmation of the booking will be sent to you.

If neither your prefered nor your alternative date are available, the visitor service will contact you immediately by e-mail. Please check your in-box and your spam-box regularly.

If you have not received a confirmation of your booking within 14 days, you may contact the visitor service.

Group Fees
Regular admission: A group up to 25 people pays a fee of 85 Euro.
Reduced admission: A group up to 25 people pays a fee of 70 Euro (university students, handicapped persons).
School groups: A group up to 25 people pays a fee of 25 Euro.

The following cancellation rules apply:

  • Each booking can be cancelled free of charge until 14 days prior to the tour date.
  • By contacting us 13 days or less in advance, for every cancellation and alteration made the memorial charges a cancellation or alteration fee of 25 Euro for a group up to 25 people, of 50 Euro for a group of 26 to 50 people and of 75 Euro for a group of 51 to 75 people.
  • Please note that groups that arrive later than 30 minutes after their tour time are entitled neither to the tour nor to a refund.

We kindly ask you to contact the visitor service as soon as possible when there are any changes in your confirmed booking.

Unfortunately, we cannot guarantee matching you with a tour guide (former prisoner or historian) you have specifically requested.

 

 

 

Contact

Visitor service
Tel.: 030 / 98 60 82-30
Fax: 030 / 98 60 82-36
E-Mail: besucherdienst@stiftung-hsh.de

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